We do not routinely use personal data from our data forms. Once orders are completed we only keep contact details for warranty purposes and if you wish you may have these deleted. If you have a warranty issue after we have deleted your information it is up to you to keep your proof of purchase. Your statuary rights are not affected.
OUR GPDR Policy is as follows:
1. The right to be informed
This right is concerned with informing an individual how and why you’re using their personal data. You should provide details of processing information, typically, through a privacy notice. The details of the information that you must provide, is dependent on whether or not you obtained the personal data from the individual directly or from a third party. General information that you should always provide include who you are, what you’ll be doing with the info, and who you’ll share it with. Details should also include:
The controller’s (most likely you) identity and contact details, as well as those of your data protection officer, if you have one.
The purpose of the processing and your interest in using the data
Your data retention period or the criteria you apply to determine your retention periods
That the individual has a right to withdraw their consent, where relevant
How the individual can withdraw consent and lodge a complaint, if they wish to do so
All information should be easy for individuals to access and provided free of charge. It should also be written in a way that is clear, concise and easy to understand, especially if you’re sending it to a child.
It’s important to know that:
If you’ve obtained personal data directly from the subject, you should supply the required information immediately. However, if you’ve obtained it indirectly you can usually provide it within a reasonable period (within one month). If you want to disclose the data to another recipient or if you want to use the data to communicate with the individual, you have to provide the information on or before the disclosure or before the communication.
2. The right of access
You have the right to access your data.
Free of charge
Within one month of an individual requesting it. You can, however, extend this by a further two months if requests are complex or you have many to deal with. If you do this, you should inform the individual within one month and give them a good reason why you need an extension.
In an electronic format if the request is made electronically
It’s important to know that:
If you think a request is “manifestly unfounded or excessive”, for example because the request is repetitive, we can charge the individual a reasonable fee, considering our administrative costs, or we can refuse to respond. If we do refuse we will explain to the individual why, and inform them they can complain to the Information Commissioner’s Office (ICO).
3. The right to rectification
You have the right to have information corrected – if it’s inaccurate, out of date or incomplete. If an individual makes a request for rectification, we will:
Inform the individual about third parties you have sent their data to where appropriate
Inform those third parties that the data is being rectified, where possible
Comply with a request for rectification within one month. This can be extended by two months if a request is complex.
4. The right to erasure
You have the right to have your information erased. At request we will do so. We will also inform third parties, which we’ve sent their data to, that you’re erasing it, unless it’s impossible or will involve a disproportionate effort.
However, the individual’s right to be forgotten is only under specific circumstances. This includes:
Where processing data is no longer necessary for the purpose it was first collected
When an individual has objected to having their data processed or has withdrawn consent
If the data was unlawfully processed, so is in breach of GDPR
It’s important to know that:
In certain circumstances, we can refuse a request to erase an individual’s data. This includes if it’s being processed to comply with a legal obligation for performing a task that’s been carried out in the public’s interest. Other examples include refusal for public health purposes, or the exercise of legal claims.
The right also is not limited to processing that causes the individual damage or distress, as current per Data Protection Act guidelines. However, any damage or distress caused is likely to make an individual’s case for erasing their data stronger.
5. The right to restrict processing
This means the individual has the right to block or suppress the processing of their data. We restrict data processing for different reasons, including:
When an individual contests the accuracy of their data. You should restrict processing until accuracy is verified
When an individual has objected to the processing
If you no longer need the data, but the individual needs it to establish or defend a legal claim
You should inform all third parties to whom you have disclosed the personal data, about restricting the processing. We should also inform the individual if we decide to lift a restriction on processing
It’s important to know that:
When processing is restricted, you’re allowed to store that data but not process it any further. You can also retain enough information to ensure a restriction is respected.
6. The right to data portability
This is concerned with allowing an individual to obtain and safely reuse their data across different services for their own purposes. An example of when they might want to do this includes using their data on a price comparison website, or to help understand their spending habits. You should provide data:
Within one month, free of charge
In a structured and machine-readable format. This means that software can extract specific elements of information, allowing other organisations to reuse the data at the individual’s request
It’s important to know that:
The right to data portability only applies where the individual in question has provided the data, if processing is based on the individual’s consent or to perform a contract and also when processing is done by automated means.
7. The right to object
This means an individual has the right to object to their data being processed. This is concerned with processing being based on three areas:
Legitimate interest, or performing a task in the public interest or an exercise of official authority, including profiling
For purposes of scientific/historical research and statistics
For each of the three areas the individual has different rights. For instance, you should stop processing data for direct marketing purposes as soon as you receive an objection and deal with it free of charge. When processing for legitimate interest, however, you should stop unless the processing is being done to establish or defend a legal claim, or if you can demonstrate there are legitimate grounds for it, which overrides an individual’s interests and rights.
In cases of legitimate interest and direct marketing, it’s important to inform an individual they have a right to object to processing when you first communicate with them. This should be presented clearly and separately from other information.
It’s important to know that:
When an individual objects to processing that’s based on legitimate interest or research, they should have “grounds relating to their particular situation” for their request to be accepted. When processing concerns research, you’re also not required to comply with an objection where the processing is necessary for the performance of a public interest task
8. Rights in relation to automated decision making and profiling
This means an individual has the right not to be subject to a business’s automatic decision making in certain circumstances. It’s concerned with a business providing safeguards for an individual against the risk that it might make a potentially damaging decision, without human intervention. The right “not to be subject to a decision” applies when it’s:
Based on automated processing
Produces a legal effect or a similarly significant effect on an individual
For an individual to have this right, you must ensure that they can obtain human intervention and express their point of view. You should also ensure they’re able to receive an explanation about an automated decision and challenge it.
The GDPR states that profiling is any form of automated processing which is used to analyse or evaluate an individual’s personal details. This includes their health, behaviour, personal preferences, performance at work, economic situation, and where they live. When processing data for profiling, you must ensure:
It’s fair and transparent by providing meaningful information, including the significance and expected consequences
That you implement measures so you can correct inaccuracies and minimise the risk of errors
That personal data is secure in a manner that is proportionate to the risk to the rights and freedoms of individuals and to prevent discriminatory effects.
Automated decision making that involved special categories of personal data or children, is only allowed under certain conditions which include explicit consent or processing necessary for reasons of substantial public interest.
It’s important to know that:
The right not to be subject to a decision does not apply to all automated decisions. This includes when it’s necessary for entering into or performing a contract between you and the individual, and if it’s been authorised by law, such as for preventing fraud or tax evasion.
1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data in accordance with the General Data Protection Regulation (GDPR).
2. How we use your personal data
2.1 In this Section 2 we have set out the general categories of personal data that we may process.
2.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
2.7 We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.9 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and associated companies) in so far as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 We may disclose name, address, email, telephone number to our suppliers or subcontractors insofar as reasonably necessary for the completion of the contract and/or for marketing purposes (e.g. our partners and other third parties with whom we work and whose products or services we think will be of interest to you in the operation of your business activities.
3.4 Fulfilling any obligations to provide you with our services and to notify customers about any changes or updates relevant to their relationship with us.
3.5 Credit reference and fraud prevention agencies.
3.6 Financial transactions relating to our website and services are OR may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
3.7 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data for a period of at least 7 years from the end of the relationship to fulfil our record-keeping obligations.
5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to review any changes to your policy.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us.
8. Third party websites
8.1 Our website includes hyperlinks to, and details of, third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1 Our website and services are targeted at persons over the age of 13 years.
9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. About cookies
11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12. Cookies that we use
13. Cookies used by our service providers
14. Managing cookies
14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
14.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.3 If you block cookies, you will not be able to use all the features on our website.
15. Our details
15.1 This website is owned and operated Take Note Music Company (Lowestoft) Ltd.
15.2 We are registered in England and Wales under registration number 08155968, and our registered office is at 17 Pinewood Gardens, North Cove Beccles, Suffolk, NR347PG.
15.3 Our principal place of business is at Salem House, Parkinson Approach, Garforth, Leeds, LS25 2HR.
15.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website email contact form;
(c) by telephone as published on our website.